Meet the Staff of Southend Auto Exchange

Scarlet Howell - Front End Manager

704-334-1331 -

 Scarlet offers 10+ years of customer service and administrative experience. Scarlet is also a full time Law Student, and a lifetime member of the National Society of Collegiate Scholars. She has lived in Iowa, Oklahoma, and all over North Carolina, and brings her love of people and different cultures with her to work each day.

Paul Deese, Sr. - Partner and Director of Operations

704-334-1331 ext. 816 -

Paul Sr. previously owned and operated a Charlotte service business since 1980. Paul Sr. brings with him his entrepreneur spirit, business management experience as well as his local operational know-how. Paul Sr. is a native of the Charlotte area and has seen the community grow throughout the years. Paul Sr. is an avid car enthusiast and “old school” mechanic.

Paul Deese, Jr. - Partner and Chief Executive Operator

704-334-1331 ext. 814 -

Paul Jr. spent over 15 years in the franchise automotive industry, last holding a General Sales Manager position in the Charlotte area. Paul Jr. brings his expertise of automotive sales, financing and operations.

Mike Ferrara - Partner and Shop Director

704-334-1331 ext. 818 -

Mike holds ASE certifications in automotive repair along with a Master Technician Certification. Michael brings over 7 years of franchise service experience. Originally from New Jersey, Michael has been in the Charlotte area for over 20 years.

Albert Neal - Automotive Service Technician

704-334-1331 -

Albert has over 20+ years in automotive industry and is a graduate of Nascar Technical Institute.

Tyler Graham - Automotive Service Technician

704-334-1331 -